Terms & Conditions
1. Agreement Overview
By booking and using the cleaning services provided, you agree to abide by the terms and conditions outlined herein. These terms constitute a legally binding agreement between you (the “Client”) and the cleaning service provider.
Satisfaction Guarantee:
We are committed to providing you with a high-quality service. If you are not satisfied with the cleaning service provided, we offer a satisfaction guarantee. Under this guarantee, you may request that a new team be assigned to revisit and address any concerns you have with the initial cleaning. To be eligible for this satisfaction guarantee, you must contact us and submit your request within 24 hours of the completion of the service.
Our aim is to ensure that you are completely satisfied with the cleaning service provided. We will make all reasonable efforts to resolve your concerns by deploying a new team to make things right at no additional charge to you.
2. Service Booking
Scheduling:
Clients can schedule cleaning services through the website, phone, or in person. All appointments are subject to availability.
Access:
Clients must provide access to the premises at the scheduled cleaning time. If access is not provided, a cancellation fee may apply.
3. Cleaning Services
Scope:
The scope of cleaning services will be as per the selected package or customized service agreed upon during booking.
Supplies:
The cleaning service provider will provide all necessary cleaning supplies unless otherwise agreed upon. If the Client has specific preferences, they must communicate these in advance.
4. Payments
Rates:
Cleaning service rates are based on the size and condition of the property. Rates are available on the website and are subject to change.
Payment:
Payment is due on the day of service unless otherwise agreed upon.
Late Payments:
A late fee may be applied to payments not received within 2 days of the service date.
5. Cancellations and Rescheduling
Client Cancellations:
Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
Rescheduling:
Clients may reschedule services with advance notice, subject to availability.
6. Liability
Property Damage:
While the cleaning service provider takes great care in cleaning, they are not liable for damage to property caused by pre-existing conditions, improper installation, or negligence.
Health and Safety:
Clients must ensure a safe working environment for cleaning professionals. If there are any health or safety concerns, please inform the service provider in advance.
Independent Contractor Status:
Property Damage: While our cleaning professionals take great care in servicing your home, True North Services Group LLC is not liable for damage to property caused by pre-existing conditions, improper installation, unstable fixtures, or wear and tear. Any claims for accidental property damage caused by our team must be reported to us in writing within 48 hours of the service completion.
Health and Safety: Clients must ensure a safe working environment for our cleaning team. If there are any structural hazards, biohazards, or severe health/safety concerns on the premises, the client must inform us in advance. Our team reserves the right to refuse service or leave the premises if conditions are deemed unsafe.
Limitation of Liability:
To the maximum extent permitted by Wisconsin law, the total liability of True North Services Group LLC , its owners, and its employees for any claim arising out of or relating to the cleaning services provided shall be strictly limited to the total dollar amount actually paid by the client for the specific cleaning service in question.
7. Confidentiality
Client Information:
The cleaning service provider will treat all client information with confidentiality. They will not share or sell personal information to third parties.
8. Termination of Services
Termination:
The cleaning service provider reserves the right to terminate services at any time for any reason, including but not limited to unsafe working conditions or inappropriate conduct.
9. Governing Law
This agreement shall be governed by and construed in accordance with the laws of the State of Wisconsin. Any disputes arising under or in connection with this agreement shall be resolved in the state courts located in Chippewa County or Eau Claire County, Wisconsin.
10. Changes to Terms & Conditions
The cleaning service provider reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes, and continued use of services constitutes acceptance of the modified terms.